Delivery Info & FAQ's

🥩 Butcher Bag Delivery & Pickup Guide

 

🚚 Standard Delivery Service

 

Delivery Fee & Minimum Order

  • Delivery Fee: A flat rate of $20.00 applies to eligible orders.

  • Minimum Order: A minimum order value of $100.00 is required for delivery. Orders under $100.00 must be picked up from the store.

 

Delivery Schedule

  • Delivery Days: Monday through Friday only. We do not offer deliveries on weekends.

  • Delivery Time: All orders are delivered the Next Business Day between 5:00 PM and 7:00 PM (AEST).

 

Delivery Area (Postcodes)

Delivery is strictly limited to postcodes within approximately 25km of Kirrawee. Please ensure your postcode is on this list before ordering:

2000, 2006, 2007, 2008, 2009, 2010, 2011, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2127, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2142, 2143, 2144, 2168, 2170, 2171, 2172, 2174, 2176, 2178, 2179, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231, 2232, 2233, 2234, 2560, 2564, 2565.

 

📦 How is My Order Delivered?

 

  • Packaging: All orders will be individually packed, labelled, and placed in a box for safe delivery.

  • Delivery Method: We will hand-deliver your order to ensure it arrives safely and in the best condition possible.

 

🛠️ What to Do If There is a Problem with My Order

 

 

Contact Us

  • If you find a problem with your order, please contact us within 24 hours of delivery.

  • Call: 0439443278

  • Email: lachlan@butcherbag.com.au

 

Problem Resolution

  • Butcher Bag Error: If the error has been made by Butcher Bag, we will arrange a replacement or refund the spent amount in question.

  • Personal Error: If the matter is due to a personal error (e.g., ordering the wrong item), we will work with you to find a fair solution.

 

↩️ Our Return Policy

  • Quality Guarantee: We pride ourselves on providing the best quality and freshest produce possible.

  • Unsatisfied with Product: In the event you have received a product you are unhappy with due to quality or error, please contact the store immediately.

  • Resolution: We will discuss the matter with you personally to determine the issue and treat the scenario individually.

  • Outcome: If the issue is deemed to be due to our error, the goods will be replaced. A refund of the amount of the goods in question may also be considered in certain circumstances where replacement is not an option.

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