Delivery Info & FAQ's

🥩 Butcher Bag Delivery & Pickup Guide

 

🚚 Standard Delivery Service

 

Delivery Fee & Minimum Order

  • Delivery Fee: A flat rate of $20.00 applies to eligible orders.

  • Minimum Order: A minimum order value of $100.00 is required for delivery. Orders under $100.00 must be picked up from the store.

 

Delivery Schedule

  • Delivery Days: Monday through Friday only. We do not offer deliveries on weekends.

  • Delivery Time: All orders are delivered the Next Business Day between 5:00 PM and 7:00 PM (AEST).

 

Delivery Area (Postcodes)

Delivery is strictly limited to postcodes within approximately 25km of Kirrawee. Please ensure your postcode is on this list before ordering:

2000, 2006, 2007, 2008, 2009, 2010, 2011, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2127, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2142, 2143, 2144, 2168, 2170, 2171, 2172, 2174, 2176, 2178, 2179, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231, 2232, 2233, 2234, 2560, 2564, 2565.

 

🎄 Christmas Ordering (Special Conditions)

 

 

Pickup/Delivery Dates

  • Pickup and delivery is available on Monday, December 22nd, Tuesday, December 23rd, and Wednesday, December 24th.

 

Payment & Guarantee

  • Prepaid Orders: Due to the ability to deliver, all Christmas orders must be paid in full at the time of ordering.

  • Guaranteed Weight: Your product is guaranteed to meet the ordered weight. If it is slightly heavier, you will not be charged extra.

 

Booking & Refunds

  • Book Your Slot: Don't forget to choose your preferred pickup day and time during checkout.

  • Refunds: Refunds are available. Please contact us directly for assistance.

 

📦 How is My Order Delivered?

 

  • Packaging: All orders will be individually packed, labelled, and placed in a box for safe delivery.

  • Delivery Method: We will hand-deliver your order to ensure it arrives safely and in the best condition possible.

 

🛠️ What to Do If There is a Problem with My Order

 

 

Contact Us

  • If you find a problem with your order, please contact us within 24 hours of delivery.

  • Call: 0439443278

  • Email: lachlan@butcherbag.com.au

 

Problem Resolution

  • Butcher Bag Error: If the error has been made by Butcher Bag, we will arrange a replacement or refund the spent amount in question.

  • Personal Error: If the matter is due to a personal error (e.g., ordering the wrong item), we will work with you to find a fair solution.

 

↩️ Our Return Policy

  • Quality Guarantee: We pride ourselves on providing the best quality and freshest produce possible.

  • Unsatisfied with Product: In the event you have received a product you are unhappy with due to quality or error, please contact the store immediately.

  • Resolution: We will discuss the matter with you personally to determine the issue and treat the scenario individually.

  • Outcome: If the issue is deemed to be due to our error, the goods will be replaced. A refund of the amount of the goods in question may also be considered in certain circumstances where replacement is not an option.

This complete guide is ready to be copied and pasted directly onto your website. Do you require any further modifications or help with other website content?